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The problem
Digital transformation is essential to the Met for it to deliver a modern and efficient policing service. Their Intranet is the ‘homepage’ platform that connects a necessarily mobile and disparate workforce.
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Mobility
Whereas current Intranet services were bound to desktop computers within Met only physical premises, the new Intranet needed to enable flexible access from anywhere, by any approved device, Desktop, mobile, tablet.
Connections
The Met is a vast force with one person only ever able to know personally the skills, location, rank, of a tiny percentage of the organisation. At short notice, the ability to form a team or find an officer with a specific skillset to join a command group to resolve an emergency, or a long term programme, was a key objective.
The Metropolitan Police Service (the Met) is one of the world’s leading police services, covering an area of 620 square miles and a population of 7.2 million.
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MetBaTS is the MPS Briefing and Tasking System that enables briefing officers, supervisors, and response team officers to disseminate daily intelligence updates 3 times a day (early, late and night shifts) in a corporate style to 32 different Boroughs around London.
Client
What we did
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Steering group workshops
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User research
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UI design
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Brand enhancement
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Usability validation testing
