top of page
What Users Need
Designing services
that work for
real people
under real pressure.
I help organisations untangle complex systems and design experiences that make a measurable difference to the people who rely on them
32%
81%
10+
Reduced referral processing time
Increased patient task completion
Major service designs delivered
Across multiple services
54% to 81%
Across public sector
SELECTED WORK
Solving complex problems.
Delivering meaningful outcomes.
>
NHS Referral Pathway Redesign
Reduce admin burden across 3 services
Patient Portal UX Overhaul
>
Increased completion rates by 27%
MORE CASE STUDIES >
Internal Clinical Tool Redesign
>
Improved usability and reduced training times
HOW I WORK
A user-centered process
that drives real change.
01
Research
Understanding users, systems and constraints through evidence and empathy.
>
02
Insight
Turning research into clear insights that shape the right problems to solve.
>
03
Design
Designing solutions that are usable, accessible and built for real-world contexts.
>
04
Change
Supporting impementation and adoption to delivery measurable sustainable impact.
bottom of page